Frequently Asked Questions

A SIM card (Subscriber Identity Module) is a small electronic chip that is inserted into a mobile device to identify and authenticate the user on a cellular network.

To activate your SIM card, you will need to go online to activateplan.ca, follow the instructions and select a plan.

We are authorized retailers for the following brands: Lucky Mobile, Koodo Mobile and Chatr Mobile.

The time it takes to activate a SIM card varies depending on the carrier and the method of activation. If you have your SIM card on hand, we will be able to activate your SIM card within 1 to 2 hours, however in some rare cases it may take up to 24 hours to activate your SIM card.

Yes, most SIM card plans in Canada will expire in 30 days.

To continue using your SIM card after the first 30 days, you need to renew your plan with your carrier. You can typically do this online or by calling your carrier's customer service.

With prepaid plans you cannot be charged overages.

Overages refer to additional charges incurred when you exceed the limits of your plan, such as data usage, calls, or texts. These charges can be significant, so it's important to monitor your usage and choose a plan that fits your needs.